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Contact details
In case of more inquiries or concerns, please refer to our contact details below.
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How do I sign up in the app?
To Sign up into our app you simply first need to
1) Click on "Sign Up"
2) Enter "Unique Identifier Number".
3) Click the Next and Select your profile type between doctor/technician.
4) Please fill in the required details. Once done, you're good to go.
For further information contact us.
I am unable to pair the device
This issue might arise if the Bluetooth connection is not established, or if the phone's Bluetooth is already connected to another device.
1) Diconnect the device ( Turn off and switch on again )
2) Close the app and restart
3) Please keep in mind if having an Android phone the location is to be turned on too
4) Once the device name is been displayed click on the Pair button
The ECG recording or the graph is not visible
This issue may occur when
1) If the belt or the clamps are not connected to the body
2) If the spray on the belt or gel on the clamps is not applied properly
3) Check if the ECG cable connector has been conneted properly
4) Check the connection of the grounding electrode
How do i get the ECG reported?
The 12L application facilitates reporting by you or your partner doctors. Additionally, you can opt-in for Nestcare, an optional reporting service provided by Wellnest's certified doctors, available for a nominal fee.